Financial Planning Matters Limited trading as Beat The Bank Terms of Business
These Terms of Business set out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.
Authorisation with the Central Bank of Ireland
Financial Planning Matters Limited trading as Beat The Bank is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005; as an Investment Intermediary authorised under the Investment Intermediaries Act, 1995. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.
Codes of Conduct
Financial Planning Matters Limited is subject to the Consumer Protection Code, Minimum Competency Code and Fitness and Probity Standards which offer protection to consumers. These codes can be found on the Central Bank’s website www.centralbank.ie
Our Services
Financial Planning Matters Limited is a member of Brokers Ireland. As a member of Brokers Ireland and Trusted Advisor Group, we must be in a position to place insurance with at least 5 insurers of the relevant form (life/non-life) and therefore can generally give consumers greater choice than agents and tied agents.
Our principal business is to provide advice and arrange transactions on behalf of clients in relation to life insurance products.
Financial Planning Matters Ltd provides life assurance on a limited analysis basis, i.e. providing services on the basis of a limited number of contracts and product producers available on the market.
We will provide assistance to you for any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover.
Financial Planning Limited do not provide advice on any general insurance products.
Financial Planning Matters Limited holds written appointments with the following insurers: Zurich, Royal London, New Ireland, Irish Life and Aviva.
Financial Planning Matters Ltd may receive commission and other payments from the product providers to whom orders are transmitted. Details of charges and commission payments are available on request.
In certain circumstances the firm may charge you a fee for the services provided. The hourly rate for advice from a Certified Financial Planner® is €150 per hour. If we do charge a fee we will notify you in advance in writing with an estimate. Additional fees may be payable for complex cases or to reflect value, specialist skills or urgency. Again, we will notify you in advance of providing you with these services.
Disclosure of Information
Your Duty of Disclosure
It is your responsibility to provide complete and accurate information for insurers when arranging an insurance policy, throughout the life of that policy and when you are renewing it. It is important that you ensure that all information provided, and all statements made on proposal forms, statements of fact, claim forms, and other documents are, to the best of your knowledge and belief, complete and accurate. NB: Failure to disclose any material information to your insurers could invalidate your insurance cover and could mean that all or part of a claim will not be paid or your policy cancelled. If you have any doubts as to whether any information is material it should be disclosed.
Regular Reviews
It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products best suited to your needs. Failure to contact us in relation to changes in your circumstances or failure to request a review, may result in you having insufficient insurance cover and/ or in appropriate investments .
Conflicts of Interest
It is the policy of our firm to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises we will advise you of this in writing before providing you with any service.
Default On Payments By Clients
Our firm will exercise its legal right to receive payments due from its clients (fees and insurance premiums) for services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client.
Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.
Complaints
Whilst we are happy to receive verbal complaints, it would be preferable that any complaints are made in writing. We will acknowledge your complaint within 5 business days and we will fully investigate it. We shall investigate the complaint as swiftly as possible, and, the complainant will receive an update on the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman. A full copy of our complaints procedure is available on request.
Data Protection
Financial Planning Matters Limited t/a Beat The Bank complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018
Beat The Bank is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.
The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice, this will be given to all our clients at the time of data collection.
We will ensure that this Privacy Notice is easily accessible. Please refer to our website beatthebank.ie, if this medium is not suitable we will ensure you can easily receive a copy by; hard copy or email.
Please contact us at unbeaten@beatthebank.ie if you have any concerns about your personal data.
